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Why Digital’s 3.0 Shift May Take Longer Than We Think

PYMNTS

Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch. There is, of course, some truth to this. billion in sales by 2023.

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Decision Platform Know-How Makes Winning Customers Personal

FICO

A similar number (30%), will also turn to AI-assisted next best action programmes across all channels, driving even greater demand for ever-more complex customer management and customer service solutions delivered via decision platforms. Key Steps on the Digital Decision Platform Journey. It's now expected to deliver a further €8.5

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How to Unlock the Power of Hyper-Personalization

FICO

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. This helps improve consistency and productivity with a full view to dependency management, so the impact of every change is fully understood, 100 percent of the time. This points to a bigger issue.

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