Gonzobanker

JANUARY 4, 2016

Today, bank executives are struggling to stay current in an industry growing ever-more complex with increased regulation, changing customer expectations and digital disruption. We see the types of content being shared through social media. GonzoBanker Bank Chief Retail Officer Roundtable San Diego May 22-24.

San Diego 60

San Diego Phoenix social media Strategy 60

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Bank project management offices. Regulator Award.

Community Bank 60

Community Bank Apple Community Technology 60