Cisco

MAY 29, 2019

Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Online Relationship Builder (ORB) from Alkami. Freudian Slip Award.

Community Bank 60

Community Bank Apple Community Technology 60