PYMNTS

JULY 31, 2019

However, financial institutions (FIs) are getting better at separating vital areas of innovation from the hype. Banks are increasingly focusing on the fundamentals when determining their innovation agendas. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

Fintech Labs Insights

MAY 24, 2017

. “To help grow their role and create effective change, compliance needs to embrace the process and tools of change, innovation, and technology,” the blog authors wrote. Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

Compliance 21

Compliance UX User Experience Fraud 21

Banking 2020

AUGUST 27, 2015

One new approach that banks are exploring to mitigate this particular vector of fraud is the notion of using smartphones as a second factor of authentication since most people always have their phone with them. According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses.

ATM 40

ATM User Experience Fraud UX 40

Fintech Labs Insights

MARCH 23, 2017

Our second developers conference in New York was a great opportunity to take a look at some of the technologies that continue to drive fintech innovation forward. BlueMetal for its virtual agents, natural language processing, and conversational UX that transforms the nature of customer engagement in financial services.

New York 25

New York User Experience UX Conference 25

PYMNTS

NOVEMBER 2, 2017

TSYS Director of Innovation Russell Moore ’s two-year-old daughter already knows how to get Alexa to play her favorite Katy Perry song 17 times a day. For him, as a tech-lover and early adopter, that friction is fine, but for the average consumer, a better user experience (UX) must be created to improve the value proposition.

UX 111

UX blockchain cryptocurrency Technology 111