PYMNTS

MAY 28, 2020

Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. User experience, seamless checkout, payment process, chat and security are just a few that need to be buttoned up.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JULY 13, 2018

Buying a dress worn by a celebrity in a picture featured on a magazine or social media site qualifies. So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. Event ticketing represents a likely area of growth, Habibi said.

User Experience 100

User Experience UX social media Retail 100

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JANUARY 31, 2018

“Slack is all about communication, but it has tight integration into lots of things,” he said, such as being able to synchronize tasks and data between Slack and Salesforce or with social media or other collaboration tools. No, that’s not secure’; or, ‘No, there’s no easy way to integrate these systems.’”

Management 116

Management Data social media System 116

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. It’s all done through the smartphone, with bank-level security. This looks like a polling tool, to get quick client feedback, mostly about current events. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

South State Correspondent

APRIL 24, 2023

So, like any new bank marketer, it composed a fairly interesting email (below) using the subject line “Secure Your Healthcare Future: Boost Your Health Savings Account Contribution.” Imagine an experience where customers and employees can get a 1:1 concierge service via a generative AI-driven chatbot. On Day 14, it hit $1.6

social media 195

social media Data Marketing Technology 195

William Mills

MAY 9, 2018

I’ve participated in every US event except one as well as Finovate Europe last year. There are a number of great events in FinTech but this one I do my best to attend each year. Covered Security , coveredsecurity.com @CoveredSecurity. This is either my 21st or 22nd Finovate; I’m not sure. Presenters: Chris Zannetos.

Security 40

Security Samsung Strategy San Jose 40