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It’s a Program, Not a Project: Designing Websites for Accessibility

Perficient

Identifying and documenting accessibility requirements prior to development hand-off will significantly reduce the number of accessibility errors on a live page. Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person.

UX 531
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Trulioo and the Regtech Revolution: How Smaller Teams Tackle the Compliance Challenge

Fintech Labs Insights

Highlighting the fact that regulation is a key barrier to growth for banks, a post at the Trulioo blog earlier this month underscored how important it was for FIs to leverage technology to meet these challenges. Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

For example, CRM platform Intercom’s “Answer Bot” can interpret questions and retrieve appropriate answers from the site’s FAQ and help documentation — something that would take users a long time to search for themselves. Crafting a simple UX for a personal finance app is a tall order. Get the full report.