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Are There Digital Strategy Lessons Financial Institutions Can Learn From Other Industries?

Perficient

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

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37 Corporate Innovation Labs In Finance

CB Insights

Specifically, the Labs looks to back engineering solutions, customer experiences, and new products that tie in with Capital One’s focus on being a leader in machine learning, payments, and identity. This brainchild from the Lab offers a way to modernize the traditional retail banking experience. Founded: 2016. PNC — iLab.