Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2020

By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. There have been many come-and-go digital banks. unadjusted ROE in a tough COVID year!

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60