PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

SEPTEMBER 15, 2020

Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. And for financial institutions (FIs), that translates into an incredible opportunity to build better digital banking journeys for their customers. But an opportunity is only as good as the bank’s ability to pursue it.

Fintech 224

Fintech Idaho Apple Google 224

Independent Banker

OCTOBER 31, 2021

When they can’t—or simply don’t want to—come to a branch, being able to open an account digitally is important, and increasingly in demand. customers expect to increase their use of digital banking channels once the COVID-19 crisis passes. The Bank of Idaho integrated online account openings into its website in 2015.

Idaho 134

Idaho Community Bank Community New Jersey 134

Gonzobanker

DECEMBER 22, 2020

By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Drum roll please….

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

DECEMBER 19, 2022

In the credit union industry, we tip our hat to: Kent Oram, Idaho Central Credit Union – Oram is a dynamic leader who created the famous Green Team and knocked out 15 years of record 20% growth while vaulting Idaho Central to the #1 financial institution in the state, all while caring like crazy for employees and communities.

Community 216

Community Fintech Industry Innovation 216

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 22, 2015

Wells (WFC), Chase (JPM) and Bank of America (BAC) over the past five years. It’s nice to see somebody passionate about using new payments technology to make banking easier and cheaper for the financially disadvantaged. Jill Castilla, CEO of Citizens Bank of Edmond, Okla. Goes to “Virtual” or “Direct” banks.

Community Bank 60

Community Bank Apple Community Technology 60