Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Banks and credit unions are maturing their internal digital support capabilities. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.

Digital Banking 133

Digital Banking Customer Experience Strategy Exercises 133

Gonzobanker

JULY 20, 2022

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

MAY 28, 2020

As the nation tiptoes toward phased reopenings and embraces a return to at least some life lived in physical spaces as the curve flattens, we’re unlikely to return to banking as it once was. There still remains a significant cohort of branch-dependent customers, he noted, with a nod toward older demographics.

ATM 174

ATM Examples Digital Strategies Operations 174