South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service.

social media 195

social media Training Customer Experience Community Bank 195

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137

Social Assurance

MARCH 1, 2021

During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. Reviews are left on social media comments, questions, and review sites.

Branding 15

Branding social media Online Case Study 15

Social Assurance

FEBRUARY 12, 2021

Social media is a valuable medium for financial brands to grow their audience, increase their customer, and generate sales. If you’re just starting out with social selling, we’re putting together this content series to help you craft winning social campaigns from the start. Why Social Selling?

social media 15

social media How To Branding Online 15

PYMNTS

DECEMBER 21, 2016

Research also revealed that nearly 33 percent of consumers who buy online also pick up in store, and 60 percent of those consumers spend more during that in-store visit. Industry data has shown that 1.2 billion Black Friday orders were placed via mobile, up 33 percent from last year. An obvious example is Amazon.

Mobile 100

Mobile Retail social media Payments 100