PYMNTS

FEBRUARY 14, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience. According to a report from The Wall Street Journal , Walmart has struggled with negative customer feedback about self-checkout, as well as the weight-based system that allowed for increased shrinkage.

Oregon 204

Oregon Retail System Technology 204

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. Founded in 2010, Sightline has experienced 744 percent revenue growth since 2015.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

FEBRUARY 7, 2019

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

Ohio 116

Ohio Montana Wyoming Columbus 116

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., Companies from which alcohol can be delivered include Albertsons, Kroger, Publix, Schnucks and Stater Bros.,

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151

Independent Banker

OCTOBER 31, 2022

From gaming and online advertisements to autonomous vehicles and smart homes, artificial intelligence (AI) is used in a wide variety of ways. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. By Susan Springer. Quick Stat. Source: Business Insider.

Community Bank 91

Community Bank Community Customer Experience Data 91

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. The end goal of the system – to make each customer feel special. Baker Hill. www.bakerhill.com.

Conference 40

Conference Innovation Lending Customer Experience 40