Customer Experience Leadership Michigan National 
Independent Banker
MARCH 31, 2022
“I’m so inspired by the professionalism, integrity and commitment of our executive committee and board of directors as we work together to serve the needs of community bankers across the nation,” says Terry Jorde, ICBA senior executive vice president and chief of staff. ICBA president and CEO Rebeca Romero Rainey echoes this sentiment.
Perficient
MAY 21, 2021
While it was a challenge for her to learn about computers and applications from a developer perspective, her app earned rave reviews from Bright Paths students, Perficient colleagues, and Hackbright leadership. . Emily Merline, originally from Milwaukee, WI, attended Arizona State University on a National Merit Scholarship.
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Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. Niche Payments Acquisition Award – Goes to City National Bank for its acquisition of FilmTrak.
Gonzobanker
DECEMBER 19, 2022
April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers.
Gonzobanker
DECEMBER 14, 2023
Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. Let salute this year’s standouts: The Smarter Bank – Strategy Award – goes to Michigan State University Federal Credit Union.
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