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As branches close, mobile video chat spikes 

Bank Innovation

The Mountain Home, Idaho-based credit […]. “We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.

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Retail Pulse: Floravere Opens NYC Store; Target Debuts Everspring Brand

PYMNTS

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. Floravere Co-founder Denise Jin said in an announcement , “With our New York Flagship, we’ve created a retail experience that reflects how our bride actually shops: from IG to IRL.

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Kroger Expands Home Chef Meal Kit Offerings To New Stores

PYMNTS

. “Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

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PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. 1, 2017, with new locations spanning the United States and Canada.

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Kroger Debuts Rx Membership Program

PYMNTS

Kroger has launched the Rx Savings Club, which aims to significantly reduce the cost of prescription drugs for customers across the country. The program adds to the retailer’s Wellness Your Way platform, and was developed in partnership with GoodRx.

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2020 GonzoBanker Awards

Gonzobanker

Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge. To Idaho Central Credit Union Chair Dorothy Ricks , who passed away unexpectedly in November.

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Grocery Tracker: Whole Foods Rising Up To Challenge Of Rivals

PYMNTS

“No other grocery store matches the promise Whole Foods Market stakeholders have come to expect from us, the industry-leading food standards, the differentiated offerings, and the outstanding customer experience.”. and online retailers such as Amazon. percent or better. Albertsons merged with California-based Safeway in 2015.

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