William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

DECEMBER 14, 2023

Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. Merger of Equals Deal of the Year (Bank) – Burke & Herbert Financial Services Corp. and Summit Financial Group, Inc.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2022

April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. Best Industry Afterparty.

Community 216

Community Fintech Industry Innovation 216