Customer Experience eBook Online Operations 
PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Through Enova Decisions, we were able to innovate and optimize our operational payment processes by building and implementing our Smart ACH™ solution.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You need to establish a learning culture where you can rethink the way your organization operates. An incorrect customer address poses ?little Respect the data.
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PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS. In the U.S., These are huge numbers, and multiplied across the globe, it’s massive.
PYMNTS
FEBRUARY 21, 2018
The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index. Here are five omnichannel features retailers should keep in mind when reaching consumers online. The pickup tower basically works like a huge, high-tech vending machine for online order pickup.
FICO
FEBRUARY 12, 2023
Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.
FICO
FEBRUARY 1, 2021
Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.
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