Perficient

OCTOBER 29, 2020

By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Making matters worse, early versions of Quibi offered no way for users to share content with friends, stymieing growth on social media. Ability: providing the means to act.

US 294

US social media User Experience Digital Strategies 294

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. Can consumers find you on social media? The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

CB Insights

JANUARY 6, 2019

Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. CVS — Digital Innovation Lab. The CVS innovation center is focused on creating new digital health solutions. Notable Projects: Kellogg’s NYC has embraced social media.

Innovation 77

Innovation Retail Branding Technology 77