Customer Experience Digital Banking Exercises National 
Gonzobanker
MARCH 28, 2024
The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Banks and credit unions are maturing their internal digital support capabilities. Due diligence is your friend.
PYMNTS
OCTOBER 15, 2018
. “Today marks an historic milestone for CYBG and Virgin Money , creating the first true national competitor to the status quo in U.K. banking, with a clear ambition to provide customers with the best service in the U.K.,” ” said Duffy in a statement.
CB Insights
JUNE 17, 2020
As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. Customer service: Customer experience goes virtual with conversational AI. Online grocery.
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