FICO

JUNE 1, 2023

AI that is biased, unexplainable and/or producing incorrect or inconsistent results can result in regulatory and compliance concerns for any financial institution unlucky enough to use it. With the proper training, the data will signal a variety of transaction frauds immediately, helping mitigate losses and protect both customers and banks.

Training 59

Training Fraud Customer Experience South Carolina 59

FICO

DECEMBER 20, 2022

As FIs have more customers using more forms of digital payments, defending against the dizzying array of scams will be crucial to their customer experiences, and potentially required for regulatory compliance. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. TJ holds a B.S.

Fraud 52

Fraud Payments South Carolina Compliance 52

FICO

MAY 3, 2023

Millions of individuals have been left vulnerable, and most (two of out three customers) expect banks to refund victims. The reputation of lenders is being eroded and the issue is attracting scrutiny from regulators. Unfortunately, there is a fundamental tension between this desire and the desire for a positive customer experience.

Fraud 52

Fraud Strategy Analytics South Carolina 52

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. In the case of telemedicine, government entities eased privacy regulations to facilitate more comprehensive remote diagnostics. ” Customer Service: Customer experience goes virtual with conversational AI. Online grocery.

Industry 101

Industry Technology Online Video 101