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How Financial Institutions Focus on Customers Is Key

Abrigo

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction.

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Here’s How to Become More Than the Branch Next Door

Gonzobanker

As Ron Shevlin , our chief research officer, blogged : “Banks need to stop playing innovation charades. Your bank paid money to make available budgeting tools that hardly anyone used. Ditto for retail customers. B: Coastal Community Bank launched Coastal World , a virtual world designed to market the Everett, Wash.,

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From CRE to Corporate Culture – BIG Ideas from 2020 ThinkBIG: Manage Risk. Drive Growth.

Abrigo

Key Takeaways Gain an understanding of the current state of banking and future expectations. Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession.

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GonzoBanker Awards 2017

Gonzobanker

THE BANKING AWARDS. GonzoBanker of the Year – The Gonzo team would like to salute the career of David Rainbolt of BancFirst in Oklahoma. Rainbolt has quietly built a community bank in the past 20 years that is closing in on $2 billion of market cap. Monty Python “I’m Not Dead … Yet” Award – Goes to physical retail.

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Who were ICBA’s Top Lenders of 2022?

Independent Banker

The Peoples Bank helped the Jones family of Legacy Dairy in Hiseville, Ky., From left, Ally Jones; bank chairman, president and CEO Terry L. Last year, community bank loan producers were faced with both record-low interest rates and a glut of deposits. The bank provides crop insurance to farmers in 11 states.

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Top Banking Challenges: Finding Growth in 2021 and Beyond

Abrigo

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Growing loans, earnings are banks' top challenges in 2021. Here's what they're doing.

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