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How Financial Institutions Focus on Customers Is Key

Abrigo

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction. Learn More. The 2018 J.D.

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FinTechs Take A Regional Approach To SMB COVID-19 Relief

PYMNTS

The market will be watching closely whether financial institutions (FIs) are able to address some of the biggest headaches from the first round of PPP loans, namely an influx of applications that can overwhelm lenders’ systems. The companies said their initiative is geared toward enabling community FIs a competitive edge.

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Here’s How to Become More Than the Branch Next Door

Gonzobanker

In a country with thousands of options, the challenge for a bank to stand out is mighty and existential at its core. We’re gearing up for Smarter Bank LIVE , and your 325+ RSVP responses to our upcoming online event make one thing clear: You want your bank to become more than the branch next door. bank’s fintech partners.

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Wearable Wonder

Independent Banker

He’s vice president and IT director of Oklahoma City’s Quail Creek Bank, whose new suite of mobile services—called Linq—includes a mobile app, Apple Pay and an Apple Watch app. By connecting to the Apple Watch in October, the $580 million-asset community bank became the first in Oklahoma to let customers carry their bank on their arm.

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Lender Life

Independent Banker

Robust online mortgage websites embrace today’s lending challenges as well as consumer needs. When Community Bank of Bergen County unveiled its online mortgage hub this summer, the bank put “ease of use” at the top of its goals for the site, says President and CEO Peter Michelotti. “I Hubs of Opportunity.

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Who were ICBA’s Top Lenders of 2022?

Independent Banker

The Peoples Bank helped the Jones family of Legacy Dairy in Hiseville, Ky., From left, Ally Jones; bank chairman, president and CEO Terry L. Last year, community bank loan producers were faced with both record-low interest rates and a glut of deposits. American Bank, National Association. First Southern Bank.

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Top Banking Challenges: Finding Growth in 2021 and Beyond

Abrigo

Growing loans, earnings are banks' top challenges in 2021. The top banking challenges in 2021 are growing loans and earnings, according to Independent Banker’s recent 2021 Community Bank CEO Outlook survey. Chairman and Co-CEO of First Oklahoma Bank, in a recent interview with TulsaWorld.com. “Or

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