Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Customer journey: Using chat to get people from online to brick-and-mortar. From crawling financial documents to simplifying how users manage their money, chatbots are creating more efficient financial technology on both the back- and front-end. Crafting a simple UX for a personal finance app is a tall order.
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