FICO

MAY 19, 2020

Blocked cards and frozen funds that are under investigation are a major headache to consumers and nimble organizations will be doing all they can to minimize these and to look at how they might make their policies more flexible. Card Fraud. Be aware that internal fraud and employee abuse may also be on the rise during these times.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JULY 30, 2018

But getting that infrastructure into place is a time-consuming process all on its own, and is just the beginning of the omnichannel journey for the restaurant operator. For 50 years, consumers have been walking in to stores and handing over a credit card,” Lloyd said. “It Transformations Take Time.

System 101

System Branding Handbook Operations 101

FICO

JUNE 2, 2020

Why can’t they text or email me like my credit card company does when I’ve filed a fraud claim, to keep me apprised of its status?” I thought through what steps the fraud operations team might be taking to resolve these mysteries. Lesson 3: Proactively Communicate with the Customer. I wondered. At last my complaint was heard!

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

JUNE 17, 2016

The advantages, of course, are that these larger retailers are able to efficiently and accurately manage and track inventory, manage and track customers, and manage and optimize store operations, among other things, throughout their physical channels. That was OK when all a consumer did was swipe her card at a terminal on a counter.

Retail 100

Retail Online System Strategy 100