FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 4: Make Things Right with the Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

It's imperative that we do our best to protect our customers from fraud during this vulnerable time, especially when record numbers of people are losing their jobs, unable to work, and facing adversity with their health. Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JUNE 17, 2016

The advantages, of course, are that these larger retailers are able to efficiently and accurately manage and track inventory, manage and track customers, and manage and optimize store operations, among other things, throughout their physical channels. That was OK when all a consumer did was swipe her card at a terminal on a counter.

Retail 100

Retail Online System Strategy 100