Gonzobanker

JULY 6, 2021

Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy. As this article points out, a core system replacement may not be in the cards for every institution. At least, not right now.

Strategy 158

Strategy System Risk Management Technology 158

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. Organizations are looking for the next innovation that will transform the way they interact with customers.

Mobile 40

Mobile Customer Experience Software Strategy 40

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52