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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

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Using digital lending helps to reach small businesses

Independent Banker

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. By William Atkinson. Make quicker decisions.

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Ways to detect and prevent money mules

Independent Banker

The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud. More and more community banks are having to deal with money mule schemes targeting unsuspecting customers.

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2021’s Best Community Banks to Work For

Independent Banker

We asked both leaders and staffers to tell us what makes their community banks stand out as employers. Key Community Bank: Leading by example. Key Community Bank. At the heart of Key Community Bank’s work culture is connection. Greg Dennis, Key Community Bank. “We

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Mobile Ready

Independent Banker

With mobile banking and mobile payments the financial services topics du jour, vendors are promoting several features and functionalities as “must-have” options, but there are really only a handful that set apart the capabilities of one community bank over another financial institution, according to consultants.

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Getting Mobile Ready

Independent Banker

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks?

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Function Over Flash

Independent Banker

Certain mobile functions and features are essential to the success of a community bank’s mobile banking offerings. Newfangled mobile capabilities could help community banks stand apart from their competitors. Funds transfer (within same bank). View credit card balances, transaction history.