Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Chris Messina, inventor of the Twitter hashtag and product designer for Google and Uber, wrote, “[Y]ou and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.”. In reality, late 2016 turned out to be the peak of chatbot hype.
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