American Banker

MAY 26, 2016

A community bank CEO takes a contrarian approach to underperforming branches, staffing up instead of closing them down, and Bank of the West embeds star employees at nonprofits as leadership training.

Branch Strategies 30

Branch Strategies Strategy Leadership Training 30

Jeff For Banks

FEBRUARY 21, 2015

Develop your branch staff. In my experience, the percent of banks that have specific training curricula for branch staff that goes beyond operations and compliance is somewhere south of Pi, if Pi were a percent, and I actually knew what Pi is. Do we have a “Small Business Qualified” designation in your training curriculum?

Training 60

Training Strategy Branch Strategies Management 60

Independent Banker

JULY 31, 2022

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Recruiting is easier in some regions than others.

Strategy 135

Strategy Community Bank Louisville Community 135

Gonzobanker

NOVEMBER 29, 2016

Centralizing teller staff reduces turnover ratio, attracts higher quality applicants, and affords consistent training and communication of best practices, sales goals and promotions. An investment in ITMs requires hardware, software, installation, and maintenance costs, as well as the cost of training for video teller staff to operate them.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Centralizing teller staff reduces turnover ratio, attracts higher quality applicants, and affords consistent training and communication of best practices, sales goals and promotions. An investment in ITMs requires hardware, software, installation, and maintenance costs, as well as the cost of training for video teller staff to operate them.

Video 60

Video Strategy Branch Strategies ATM 60

American Banker

JULY 12, 2016

JPMorgan Chase plans to increase its minimum wage and provide training to tellers. But the plan will only amount to a small fraction of JPMorgan's total expenses, and it has been cutting jobs and the branches where many of these employees tend to work.

Training 28

Training Branch Strategies Regional National 28