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10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? At an average of $1 million per year to operate, the branch is the most expensive per unit channel in banking, given that a good branch serves 2,000 to 3,000 customers.

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Efficiency now: 8 smart strategy tips

Independent Banker

As we enter budgeting season, the answers might be found in a mix of strategies. Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Use technology to drive down costs.

Strategy 135
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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60
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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60
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Repeat After Me: ‘I Will Not Overspend on Telecom’

Gonzobanker

But it’s something every institution needs, and it is the underlying technology that enables our branches, ATMs, phone systems, vendors and Internet to talk to each other. Market Commoditization: Every seven or so years a new technology emerges in the telecom space. Smaller regional niche networks. I get that.

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Citi Recruits JPM's Gavin Michael to Lead Consumer Technology

American Banker

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

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Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.