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10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Certain transactions and many problems can only be solved in the branch.

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Repeat After Me: ‘I Will Not Overspend on Telecom’

Gonzobanker

But it’s something every institution needs, and it is the underlying technology that enables our branches, ATMs, phone systems, vendors and Internet to talk to each other. Market Commoditization: Every seven or so years a new technology emerges in the telecom space. Smaller regional niche networks. I get that.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

machine technology with the advent of deposit automation and video teller capabilities. As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). What is the return on investment?

Video 60
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How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

American Banker

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

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Citi Recruits JPM's Gavin Michael to Lead Consumer Technology

American Banker

Gavin Michael, head of digital banking for JPMorgan Chase's retail unit, is moving to Citigroup.

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Battle for Talent Heats Up as Digital Banking Becomes Paramount

American Banker

Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go.