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Record Attendance at This Year’s Symitar Educational Conference, TechConnect

William Mills

Fintech consultant and best-selling author David Peterson joined Glenn as a keynote speaker at this year’s event. Channeling his experiences gained over thirty years in the financial industry, he discussed security, payments, digital branch strategy and digital personalization.

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Efficiency now: 8 smart strategy tips

Independent Banker

During the pandemic, the Fed bought up massive numbers of mortgage-backed securities, with banks enjoying unprecedented sales levels and gain on sales margins. Consider your branch strategy. The days of people coming in to cash their Social Security checks—those are pretty much gone. Rightsize mortgage departments.

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Banking Industry Faces a Customer Experience Paradox

The Financial Brand

With the goal of profitability and an enhanced customer experience, strategies and investments should focus on digital channels not branches.

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Great Products Aren't Enough, Citizens' New Digital Chief Says

American Banker

Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking. The regional bank has consolidated all of its digital operations under a single leader.