NCR

NOVEMBER 22, 2016

The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete.

Community Bank 40

Community Bank Community Leadership Branch Strategies 40

Independent Banker

MARCH 15, 2015

Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. For many community banks, telephone calls still generate the highest volumes of customer service interactions.

Community Bank 70

Community Bank Community Operations Retail 70

South State Correspondent

MAY 31, 2023

Branching is likely your bank’s highest functional cost, just ahead of loan production. At around $75 per year for unique visitors, it’s multiple times more expensive to service customers compared to other alternatives such as online, mobile, or phone. Our point here is branching isn’t a passive activity.

Data 195

Data Branch Strategies Strategy Mobile 195

American Banker

SEPTEMBER 6, 2016

Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts. But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied.

Community Bank 28

Community Bank Community Regulation Online 28

Jeff For Banks

MAY 31, 2017

I also believe that branches can be developed as competitive advantages for community financial institutions. Much like the credit union CEO thinks his branching strategy differentiates his CU. But, as our current strategy execution stands, there is much work to be done. Make your branches look the part.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

Jeff For Banks

DECEMBER 1, 2015

This highlights an important banking concept: revenues are mostly driven off of balances, not activity. mBank’s light branch depicted above is located in a mall. And the rest of us are increasingly buying online. All talk of visibility and foot traffic aside, the measure of branch success should be profits.

Pennsylvania 60

Pennsylvania Community Bank Community Taxes 60