South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. But do they? Here's how to avoid common pitfalls. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 37

Banking Trends Customer Experience Analysis Trends 37

South State Correspondent

MAY 1, 2024

NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. They partner up with everything from big fashion houses like Maison Margiela of Paris to video games like Overwatch to celebrities like Jenny from the music band Black Pink.

Innovation 195

Innovation social media Branding Marketing 195

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

Branding 34

Branding Technology Branch Design Customer Experience 34

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. The big theme was branch of the future. But here’s the question: will the transformation really be led by hardware and branch design vendors?

Chicago 98

Chicago Retail Branch Design Training 98