Celent Banking

OCTOBER 20, 2016

If only… But, I got to thinking… There are at least two hallmarks of successful branch transformation initiatives, despite there being a diversity of approaches and outcomes. Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Here goes: 1. Two, Not One.

Branch Design 100

Branch Design Capital Training User Experience 100

Jeff For Banks

SEPTEMBER 2, 2019

No intention of remaining in the branch. Because what I hear in community bank strategy sessions, the branch is an important if not critical portion to an enduring future. It's branch leadership that needs to earn breadwinning pay. This may increase compensation expense in branches. Jeff The bank branch is dead.

Branch Design 68

Branch Design Community Bank Strategy Survey 68

Gonzobanker

NOVEMBER 18, 2014

Bank discussed universal bankers in one solid session with gritty details of higher satisfaction and retention rates of universals and the emphasis on knowledge (training and ongoing mentoring). The big theme was branch of the future. But here’s the question: will the transformation really be led by hardware and branch design vendors?

Chicago 98

Chicago Retail Branch Design Training 98