Celent Banking

OCTOBER 20, 2016

If only… But, I got to thinking… There are at least two hallmarks of successful branch transformation initiatives, despite there being a diversity of approaches and outcomes. Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Here goes: 1. Two, Not One.

Branch Design 100

Branch Design Capital Training User Experience 100

Jeff For Banks

SEPTEMBER 2, 2019

No intention of remaining in the branch. Because what I hear in community bank strategy sessions, the branch is an important if not critical portion to an enduring future. It's branch leadership that needs to earn breadwinning pay. This may increase compensation expense in branches. Jeff The bank branch is dead.

Branch Design 68

Branch Design Community Bank Strategy Survey 68

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 98

Chicago Retail Branch Design Training 98