Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?
Gonzobanker
NOVEMBER 18, 2014
Bank discussed universal bankers in one solid session with gritty details of higher satisfaction and retention rates of universals and the emphasis on knowledge (training and ongoing mentoring). Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.
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