Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Financial Services at Cisco Live 2019.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Financial Services at Cisco Live 2019.

Customer Experience 48

Customer Experience Retail San Diego Study 48

CB Insights

MARCH 13, 2019

New York, Boston, Chicago, and Nashville, among other cities, all played host to newly minted unicorns last year. Company Description: Samumed is a San Diego biotech company that develops tissue regeneration therapies. Its analytics program scans social media platforms for signifiers of breaking news and events.

San Francisco 77

San Francisco Company US California 77