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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Dan Latimore and Zil Bareisis led off with two great pieces on the evolution of the Model Bank Awards. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

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How Innovative mPOS Is Paving The Way To A Self-Checkout Future

PYMNTS

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey.

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Amid Blockchain And Robotics Hype, Corporate Lenders Still Start With The Cloud

PYMNTS

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

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Top 18 Digital & Online Insurance Providers for Small Businesses (SMB): June 2023

Fintech Labs Insights

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. Related: Top 9 Online Digital Payment Processors for Small Businesses (SMB): June 2023 Top 9 U.S.

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Top 16 Digital & Online Insurance Providers for Small Businesses (SMB): Dec 2021

Fintech Labs Insights

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. NEW : Looking for digital banks, lenders or corporate charge/credit cards serving small businesses?

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