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5 things banks need to do to boost customer experience

NCR

Here are five key areas that banks need to prioritize. Digital is now a key channel for any bank, yet many FIs remain focused on cutting costs in this area rather than factors such as boosting user experience. Improve digital engagement. Take advantage of analytics. Make sales activities more proactive.

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From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Banking 2020

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40
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37 Corporate Innovation Labs In Finance

CB Insights

Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60
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THE 16TH ANNUAL GONZOBANKER AWARDS

Gonzobanker

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube. see [link] ).

Utah 60
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Fall In! FinovateFall 2015 Presenting Companies Revealed

Fintech Labs Insights

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. It is currently deployed at 20+ retail banks with over 500m transactions a year. Blockstack.io

Company 12