Banking Trends Customer Experience Fraud Online 
NCR
JUNE 12, 2017
Taking account opening as an example, one of the goals of omni-channel delivery is providing a seamless experience across channels – so customers can start to open their account online and finish the process in a branch, for instance. That’s where customer journey comes into the picture.
CB Insights
AUGUST 23, 2018
Beyond traditional recruiting channels, JPM is also leveraging its recent $300M+ acquisition of online payments service provider WePay to attract talent in Silicon Valley. While not the most cutting-edge technology, creating an option to open an account online is an essential step towards “digital everything.”
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