The Financial Brand

JUNE 14, 2021

Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain. The post Chatbots, Live Chat, Video, Virtual Assistants: Which One Wins? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Video 42

Video Banking Trends Analysis Trends 42

The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

JANUARY 5, 2022

A virtual branch using video technology is doing everything except handling cash. The post Building a ‘Virtual Branch’ from the Ground Up appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Who says Zoom is only for bankers working from home?

Banking Trends 36

Banking Trends Video Analysis Trends 36

NCR

JUNE 12, 2017

According to The Financial Brand’s 2017 Retail Banking Trends and Predictions report , the single most important trend for the retail banking industry this year will be the drive to remove friction from the customer journey. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82