The Financial Brand

JUNE 14, 2021

The post Chatbots, Live Chat, Video, Virtual Assistants: Which One Wins? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Consumer use of these new digital channels is climbing and satisfaction overall is high for some of them, but key differences remain.

Video 42

Video Banking Trends Analysis Trends 42

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. The post 7 Mistakes Financial Institutions Make With Digital Signage appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But do they? Here's how to avoid common pitfalls.

Banking Trends 38

Banking Trends Customer Experience Analysis Trends 38

The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. This would also help retail banks to meet their compliance requirements, whether it’s AML, fraud or customer conduct risk.

Operations 82

Operations ATM Customer Experience Examples 82