American Banker

OCTOBER 18, 2020

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71

Alabama Regional social media Survey 71

American Banker

SEPTEMBER 11, 2020

Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.

Regional 88

Regional Marketing Banking 2020 Digital Banking 88

American Banker

AUGUST 4, 2020

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

Tools 101

Tools Regional Banking 2020 Digital Banking 101

Banking 2020

FEBRUARY 17, 2015

For everyone from lazy millennials in the suburbs to disadvantaged denizens in under-developed regions, this is a game-changer. 2030, 2 billion people who don’t have a bank account today will be storing money and making payments with their phones. It almost seems inevitable.

Mobile 40

Mobile Online Millennials Course 40