Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 109

Strategy Fintech Study Customer Experience 109

Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

Banking 2020 341

Banking 2020 Cards Payments Company 341

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. Across the globe, adoption of mobility is surpassing the Internet and all other channels in banking. So, the ‘customer relationship’ itself has undergone a massive disruption along with technology.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

JANUARY 26, 2015

Omnichannel banking: A consumer-first, not bank-first, experience: The days of bank branches being the only way consumers could access their financial information are long gone. Today, consumers interact with their banks via their smartphones, computers and other devices.

Customer Experience 40

Customer Experience Innovation Digital Banking Mobile 40

Banking 2020

MARCH 12, 2015

Again, technology might be the foundation for a significant part of this experience, but it’s a means, not an end. Ryan Loesch is the Director Product Strategy, Omnichannel Solutions at Digital Insight, an NCR company. In most quarters it’s still an outlier, but pretty soon it’ll be table stakes.

ATM 40

ATM Retail Mobile Atlanta 40