PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

Study 100

Study Retail Austin Customer Experience 100

Bank Innovation

JULY 29, 2019

Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.

Apple 264

Apple Austin Mobile Customer Experience 264

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

FEBRUARY 7, 2020

Amazon is easily less than halfway through transforming retail by exploiting deep fulfillment moats established over many years,” said Canaccord Genuity Analyst Michael Graham. Nice review – particularly because it also noted that the eCommerce company still has a “size and capacity advantage,” before upping Amazon’s price target to $2,400.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 122

San Francisco Branding Austin Customer Experience 122

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77