Fintech Labs Insights

SEPTEMBER 17, 2015

The result is increased satisfaction, reduced confusion, and an improved user experience whereby customers always know what to expect and when to expect it. Omni-Channel to Encap means truly uniting all channels for customers: telephone, card, ATM, in-branch, online/mobile or anything else. Founded: 2007.

UX 12

UX Security CA User Experience 12

Fintech Labs Insights

OCTOBER 5, 2016

I spent too much, my payment is late, I can’t remember where that last $40 from the ATM went, and so on. And there is a huge button at the bottom to check out the transaction online (not that you’d really need to). But after clicking through the email, the user experience (UX) gets a bit gummed up.

Cards 16

Cards UX User Experience ATM 16

Tomorrow's Transactions

AUGUST 24, 2016

Consumers wanted speed and, since they were given that by the no-signature online-authorised stripe transactions that they were familiar with, there was no traction for contactless (which delivers speed and convenience in an EMV environment and provides fertile ground for mobile payments). From The Great EMV Fake-Out: No Chip For You!

Cards 30

Cards US ATM UX 30

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Crafting a simple UX for a personal finance app is a tall order. There are multiple inputs to juggle — bank accounts, credit cards, bills — and complex data that needs to be communicated in a user-friendly way. Get the full report.

Industry 78

Industry Examples Tools Retail 78