Insights on Business

FEBRUARY 13, 2019

Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. If it doesn’t, negative news travels fast through millennial networks.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

William Mills

MAY 11, 2016

PayActiv helps consumers with short-term cash, available to be picked up from any ATM. Millennials want their mortgages fast, rocket fast.” One or two of three new mortgages are going to be Millennials (I think he said two but I’m not sure)” This is REALLY important. “One Sabina Bhatia (Director, Marketing). Man, that’s true.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

In 2015, 70% of customers preferred to open bank accounts through mobile channels. Fiserv is meeting that need for FIs and millennials. Digital customers are more profitable customers. Industry leader Fiserv is tackling the issue account opening for Millennials. The account has a tie into social media and sharing.

Video 40

Video Mobile social media Analytics 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. ” Customer Service: Customer experience goes virtual with conversational AI. Store closures and physical distancing measures have made customer service challenging. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101