Remove ATM Remove Branch Design Remove Fraud Remove Technology
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Passwords Suck – Bring on Biometrics!

Celent Banking

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. At ATMs – it contributes to skimming fraud. Here’s one example of why I say this.

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7 Rules To Improve Total Experience Using the “Time-on-Task” Methodology

South State Correspondent

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

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