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Two Hallmarks of Successful Branch Transformation Initiatives

Celent Banking

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Fair enough.

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A New Human Connection

Independent Banker

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

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