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Two Hallmarks of Successful Branch Transformation Initiatives

Celent Banking

OCTOBER 20, 2016

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Fair enough.

Branch Design 100
Branch Design Capital Training User Experience 100
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A New Human Connection

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

ATM 70
ATM Video Community Bank Community 70
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